Terms and Conditions

North East Stomal Therapy – Private Stomal Therapy Services

Last updated: 24/01/2026

1. Welcome

This website is operated by North East Stomal Therapy.

By using this website or booking an appointment, you agree to these Terms and Conditions.
If you do not agree, please do not use this website or our services.

2. Who We Are

North East Stomal Therapy is provided by a Registered Nurse (RN) who is registered with the Australian Health Practitioner Regulation Agency (AHPRA).

Care is provided in line with:

• Nursing and Midwifery Board of Australia (NMBA) standard;
• Australian laws and professional guidelines
   

3. What This Website Is (and Isn’t)

The information on this website is:

• General and educational
• Designed to support understanding of stoma care
   

It does not replace:

• A full medical assessment
• Advice from your GP, surgeon, or specialist
• Emergency or urgent medical care
   

Everyone’s situation is different, and care recommendations may vary.

4. Our Services

We provide private stomal therapy services only, including:

• Stoma and peristomal skin assessment
• Education and support with stoma appliances
• Advice for ongoing stoma management
• Post-operative and longer-term support
   

Services are provided within the scope of nursing practice.
We do not provide medical diagnoses, surgical care, or prescribe medication unless legally authorised.

5. GP Referrals (Encouraged)

You do not need a GP referral to access our services.

However, we strongly encourage you to:

• Keep your GP or specialist informed of your care
• Provide referral letters, discharge summaries, or relevant medical information where available
   

With your consent, we may communicate with your GP or healthcare team to support safe, coordinated care.

6. Telehealth Appointments (If Offered)

Some services may be provided by phone or video.

Please understand that:

• Telehealth has limitations compared to in-person assessment
• Advice is based on the information you provide and what can be reasonably assessed remotely
• In-person review or medical referral may still be recommended
   

7. Appointments, Fees & Cancellations

• Fees will be explained before you book
• Payment terms will be provided at the time of booking
• Cancellation or rescheduling policies apply and will be clearly communicated
   

Late cancellations or non-attendance may incur a fee.

8. No Emergency Care

Our service is not suitable for emergencies.

If you experience:

• Severe pain
• Sudden changes to your stoma
• Signs of infection (fever, redness, discharge)
• Bleeding or acute distress
   

Please contact 000, attend an emergency department, or seek urgent medical care.

9. Your Privacy & Personal Information

We take your privacy seriously.

What we collect

We may collect personal and health information needed to:

• Provide safe and appropriate stomal therapy care
• Communicate with you
• Meet legal and professional obligations
   

How we use your information

Your information is used only for:

• Providing care and services
• Administrative and billing purposes
• Communication with other healthcare providers (with your consent)
   

How we protect your information

We handle personal information in line with:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)
   

Your information is stored securely and accessed only when necessary.

Full details are available in our Privacy Policy, which forms part of these Terms and Conditions.

10. Sharing Information With Other Providers

With your consent, we may share relevant information with:

• Your GP
• Your surgeon or specialist
• Other healthcare providers involved in your care
   

This helps support safe, coordinated treatment.

11. Limits of Liability

While we aim to provide high-quality care:

• Health outcomes cannot be guaranteed
• We are not responsible for outcomes based on incomplete or inaccurate information provided by you
• Website content should not be relied on as personalised medical advice
   

Nothing in these Terms removes your rights under Australian Consumer Law.

12. Website Links

This website may link to external websites for information.

We are not responsible for:

• Their content
• Their privacy practices
• Any services or products they offer
   

13. Intellectual Property

All content on this website (text, logos, educational materials) belongs to North East Stomal Therapy and may not be copied or reused without permission.

14. Changes to These Terms

We may update these Terms from time to time.
The most current version will always be available on this website.

15. Contact Us

If you have questions about these Terms or your care, please contact:

North East Stomal Therapy
📧 Email: northeaststomaltherapy@gmail.com
📞 Phone: 0413 158 818